All Sales are final and no refund will be issued due to the nature of customized, we only offer store credit. If you decide to cancel a print order after the design process has started, it will have to be BEFORE we begin printing. Once we start printing no refund will be granted. We will only refund 45% of your total order to cover the design work. 

Prints

Custom prints are non-refundable. Always approve your design before we print it. We are not responsible for misspellings, color mismatches, photographs, or other errors on customized prints. We will always send you a proof for you to approve before printing, if you do not approve the design in a timely manner we will proceed and approve a design for you. Please request a sample if needed.

Issues & Damages

Please inspect your order upon reception and contact us immediately if you receive an item that is defective, damaged or if it's the wrong item.

Order Cancellation

Order Cancellations due to any reason will not be entertained once we have started working on a project - cancelling due to goods or services not being delivered on time is not an excuse due to the work being carried out. 

Contact Us

Please email us at support@salayprint.com with any question.