Shipping Policy

Thank you for visiting and shopping at Salay Design N' Print. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-5 business days of receipt. 

Depending on the order the turnaround time is 2-13 business days. 

Orders will be shipped, tracking will be sent via email. Orders usually arrive 2-3 business days once tracking has been sent.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

Damages

Salay Design N' Print  is not liable for any products damaged or lost during shipping.

If you received your order damaged during shipping process, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do ship outside the continental US. 

International Shipping Policy

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

 Salay Design N' Print will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Live chat us 
  2. Or alert us at support@salayprint.com 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.